We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of any full priced items within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. How do I return an item?
All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:
PT. Pratama Bumi Energi
Tulle and Batiste
Jalan Gunung Salak
Gang Durian No.7
Bali - Indonesia
Please Note: Please remove all original hangtags and packaging. Add a note on your packing slip that you are sending a gift. All returned items must be unworn. Due to hygiene reasons we are unable to offer returns on our swimwear and bloomers.
If you have purchased an item at our Tulle and Batiste Boutique you must contact them for any issues including Returns. Online orders can only be returned to our online warehouse. Online orders cannot be returned or exchanged at our Tulle and Batiste Boutique.
2. How will I be refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties if any paid.
Please Note: Shipping and duties will not be refunded by Tulle and Batiste.
3. Can I return a sale item?
Yes, as long as the item is returned within 30 days of purchase and is returned unworn.
4. Can I exchange an item?
Of course! Please email us to indicate if you would like an exchange or a refund. Please ensure you include the details of the item you would like to exchange for, including the Style Name, Colour and Size.
5. What if my Item is faulty?
If you have received a faulty item please email us (with a photo of the fault) at firstname.lastname@example.org. We will replace the item if the stock is available or refund you upon return. We also have a 1 Month Warranty period on all of our pieces, please note this excludes regular wear and tear.
6. What if I have received an incorrect item?
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you.
7. Do I Have to Pay for Shipping My Return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.