We offer FREE WORLDWIDE shipping on all orders using DHL services.
1. International DHL shipping
- Free worldwide shipping
- Delivery between 2-5 business days
- All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste to let you know that your order has shipped with your tracking number
- This service is fully trackable
- Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with DHL if you have any delivery issues
- DHL shipping may incur higher customs / duty taxes depending on your country. For information on Custom / Duty tax, speak to your local customs office
- Signature required on delivery. If you are not at home to receive, DHL will contact you to arrange another delivery time. You will need identification to collect
- DHL requires a phone number for delivery and cannot deliver to a PO Box
2. Domestic JNE shipping (within Indonesia)
- Free national shipping
- Delivery between 1-3 business days
- All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste letting you know that your order has shipped along with your tracking number
- This service is fully trackable
- Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with JNE if you have any delivery issues
- Signature required on delivery. If you are not at home to receive, JNE will contact you to arrange another delivery time. You will need identification to collect
3. Packaging and labelling of goods
All goods sent out by Tulle and Batiste will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. Care labels will appear on all garments and should be followed strictly.
Items are inspected by Tulle and Batiste before dispatch. Once an item has been sent, Tulle and Batiste will no longer be responsible for goods shipped. If you require insurance please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your DHL (international shipping) or JNE (domestic Indonesia) office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems please follow up with your DHL (international shipping) or JNE (domestic Indonesia) office who will be able to lodge an enquiry. We will do our best to assist you.
5. Time of processing an order
We are very proud of how quickly we process the orders. If items are in stock your order will shipped the next business day. However, to get orders out this quickly it means we are not able to make any amendments, including changing the billing / shipping address, item style / size, remove / add items to your order or cancel your order.
6. Countries we ship to
We ship worldwide. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
8. Signature required
For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
9. Shipping costs
We offer Free Worldwide Shipping for all orders. Please note, we do not ship to hotels so use a private address only.
10. Shipping limitations
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries / regions:
- North Korea
- Myanmar / Burma
11. Customs / Import taxes for international customers
All international customers are responsible for the customs rates within their own country. Tulle and Batiste will declare full United States Dollars value paid on all shipments and will include an invoice for customs should they require it. Unfortunately Tulle and Batiste cannot put a lower value on your parcel.