International shipping

• Free worldwide shipping: Enjoy complimentary shipping worldwide using DHL services
• Delivery Time: Expect delivery between 2-5 business days
• Dispatch and delays: Orders are dispatched the next business day. However, during sale periods or within 3 days of a new collection launch, slight delays may occur
• Tracking: You'll receive an email with tracking information once your order ships
• Customs and duty taxes: DHL shipping might involve higher customs and duty taxes based on your country's regulations
• Delivery: To receive your order, a signature is necessary. If DHL attempts delivery but no one's available, they'll leave instructions on your phone or a note. You can reschedule delivery or collect your order from the nearest DHL service point as guided
• Delivery limitations: International orders will not deliver to PO boxes or hotels. DHL will only ship to business address or private addresses.

Domestic shipping (within Indonesia)

• Free national shipping: Enjoy complimentary shipping within Indonesia
• Delivery time: Expect your delivery between 1 to 3 business days
• Dispatch and delays: All orders are dispatched the next business day. Please note that during sale periods or within 3 days of a new collection launch, minor delays may occur. We'll notify you via email when your order ships, along with your tracking number
• Tracking: This service comes with comprehensive tracking capability
• Delivery: A signature is needed upon delivery. If you're unavailable, JNE will arrange an alternate delivery time and require identification for collection.

Order packaging and responsibility

Thoughtful Packaging: Tulle and Batiste ensures your ordered items are enclosed in suitable packaging, safeguarding their condition during transit. Every garment will feature care labels, which we advise you to adhere to diligently.

Inspection and responsibility: Each item undergoes meticulous inspection by Tulle and Batiste before dispatch. Once an item is shipped, our responsibility ends. If you desire insurance, kindly reach out via email during purchase.

Order processing, delivery and signature

Swift processing: We take pride in our speedy order processing. In stock items will be shipped the next business day. Due to this efficiency, amendments such as changes to billing, shipping address, item style and size or order cancellation are not feasible.

Global reach: We offer free worldwide shipping, reaching numerous countries. If your country isn't listed at checkout, please contact us and we'll consider adding it.

Estimated delivery: Our provided delivery times are estimations. While we cannot be held accountable for late deliveries or associated losses or damages, we'll make reasonable efforts to notify you in case of part deliveries or unavailability of stock. Ensure you enter the correct delivery address as we can't be held liable for inaccuracies.

Signature requirement: For tracking accuracy, signatures are necessary for both domestic and international deliveries. If you're unavailable during business hours, you'll receive an 'attempted delivery slip' and email with instructions for collection.

Shipping costs and customs

Free worldwide shipping: We proudly offer free worldwide shipping for all orders. Please note that we do not ship to hotels or PO Boxes. Kindly provide a private address.

Customs and import taxes: International customers are responsible for customs rates in their respective countries. Tulle and Batiste will declare the full value paid in United States Dollars for all shipments, accompanied by a customs invoice as needed. Regrettably, we cannot undervalue parcels.